Custom Protect Ear

dB Blocker Warranty
dB Blockers™ are warranted for 3 years from the date of manufacture. It covers any tearing, cracking, or splitting of one or both ear pieces. It does not cover the metal anchor pulling out of the dB Blocker or the cord breaking BECAUSE removing your dB Blockers in that manner could damage your ear drum.

To claim under your warranty simply call your area representative or Custom Protect Ear with your serial number or name and birthdate. Tell us which protector is damaged and how it was damaged. If the protector is unusable, send it to us while we make you a new one. If you can still use it, we'll make you a new one, charge the company for it, and credit them when the damaged protector is returned. We need all defective dB Blockers back as part of our ISO 9001:2000 continuous product improvement program.

FitRight Warranty
Your dB Blockers MUST be comfortable or you don't pay for them. You can return your dB Blockers for full credit any time within 30 days of receiving them if we cannot make them comfortable enough for you to wear. This warranty also applies if your protectors break seal when you chew, turn your head, or yawn. To claim under this warranty, call your representative or Custom Protect Ear.

Replacement Protectors
Other than the warranties above, we will provide a no charge replacement protector when we:

Make an error in the style of the earpiece ordered.
An earpiece we send out is lost in shipping and therefore does not arrive.

We WILL NOT replace an earpiece at no charge when:

The cord anchor is pulled out of the ear piece
An earpiece is destroyed by an animal or machine
You lose an earpiece
An ear piece is outside of the warranty period.

How do I return a product?
If you receive goods that you wish to return to Custom Protect Ear Inc. you must call to get a RMA (Return Merchandise Authorization). Mark this number on the outside of the package to be returned. If the returned goods are electronic, they must be returned in their original packaging in good condition. A restocking charge may apply. dB Blockers replaced under warranty will be resent with a return mail envelope. Simply deposit your defective dB Blockers into the envelope and send them back to us.

How long will my dB Blocker Hearing Protectors last?
They are made from a proprietary medical grade silicone which lasts indefinitely. We have found however that subtle changes in the soft tissue in the ear and changes in the ear cartilage will limit the time they are useful to about 4 to 5 years. If there is a weight change of greater than 10 lbs. a fit may also be compromised.