dB Blockers™ custom hearing devices are warranted for 3 years from the date of manufacture. It covers any tearing, cracking, or splitting of one or both custom earpieces. It does not cover the metal anchor pulling out of the dB Blocker™ device or the cord breaking BECAUSE removing your dB Blockers™ in that manner could damage your ear drum.
To claim under your warranty simply call your area representative or Custom Protect Ear USA with your serial number or name and birthdate.
Tell us which hearing protection device is damaged and how it was damaged. If the hearing protection device is unusable, send it to us while we make you a new one. If you can still use it, we’ll make you a new one, charge the company for it, and credit them when the damaged product is returned.
Please note that we need all defective dB Blockers™ devices back as part of our ISO 9001:2008 continuous product improvement program.
Replacement Hearing Protectors
In addition to our Product Warranty and FitRight Guarantee, we will also provide a no charge replacement hearing protector when we:
- Make an error in the style of the custom earpiece ordered.
- A custom earpiece we send out is lost in shipping and therefore does not arrive.
We WILL NOT replace a custom earpiece at no charge when:
- The cord anchor is pulled out of the earpiece
- An earpiece is destroyed by an animal or machine
- You lose an earpiece
- An earpiece is outside of the warranty period.
How do I return your hearing protection product?
If you receive goods that you wish to return to Custom Protect Ear Inc. you must call (see number below) to get a RMA (Return Merchandise Authorization). Mark this number on the outside of the package to be returned. If the returned goods are electronic, they must be returned in their original packaging in good condition. A restocking charge may apply. dB Blockers™ products replaced under warranty will be resent with a return mail envelope. Simply deposit your defective dB Blockers™ earpieces into the envelope and send them back to us at:
Custom Protect Ear
681-7789 134th Street
Surrey, British Columbia
Canada V3W 9E9
Phone: 604-599-1311 ext 321
Toll-free:1-800-520-0220 ext 321
Return Merchandise Authorization Number
How long will my dB Blocker™ Hearing Protectors last?
dB Blocker™ hearing protection devices are made from a proprietary medical grade silicone which lasts indefinitely. We have found however that subtle changes in the soft tissue in the ear and changes in the ear cartilage will limit the time they are useful to about 4 to 5 years. If there is a weight change of greater than 10 lbs. a fit may also be compromised.
Sensear takes extraordinary measures so your Sensear product will give you many years of dependable service. If it doesn’t we Sensear will gladly repair or replace it, at our discretion, with one of equal or greater value under our 1 year guarantee unless you’ve purchased the Sensear Extended Warranty. The Sensear extended warranty, as well as shortening the time it takes to receive back a warrantied product extends the warranty to 2 years. This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Sensear product. This warranty does not cover accessories. Learn More about Sensear Product Warranty.